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“The next trucks I buy, will be Scania again,” says Flip de Bruyn from River North in Klerksdorp. “The trucks are reliable; I work well with the team and I have no problem with their service and support.” Of course, it helps to have a full service centre on your doorstep! The workshop opened late last year.
Flip says there is no longer a need to send any truck to Johannesburg to be serviced or for repairs, and he knows exactly what the situation and progress of every truck in the workshop is, and when the truck will be able to hit the road again. He can now plan carefully and use the opportunity to fix a trailer or fit new branded sails while the truck is moving through the workshop. Previously, Scania supported Flip’s fleet with technicians, but because Klerksdorp is situated along the maize belt, close to mines and on main routes leading north-south and east-west, Scania decided to establish a fully-fledged dealership with a complete workshop.
Morné Botha, General Manager, Scania, Central and Free State region says the workshop has already proven its value over and over again. “We always knew it would work well, but it is exceeding our expectations. We had to supplement our work force with an extra technician and a parts co-ordinator to handle the demand.” Morne says the drivers welcome the facilities provided. They can stop on a long journey to shower, rest and eat, or use the facilities if they have to wait for a repair or maintenance work to be done. Scania owners in the region are also smiling from ear to ear, because the closer your trucks can be serviced to your operation, the more up-time you have.
It is a perfect match for Scania’s philosophy on customer service – “Customer First”. “We take care of our customer’s trucks, so that he can focus on his core business. He must farm or run his transport business and we will manage the workshop so that his truck keeps running in pristine condition,” Morné says. The establishment of the workshop also proves Scania’s commitment to listen to their clients. Of course, such a development must make economic sense, and outside of the workshops, there are other ways in which Scania can assist clients in a certain area.
Morne says if the client is more than 100 or 200 km form the closest deal ership, they can supply a technician to work on site. In Hennenman in the Free State, there is such a customer-based workshop, manned by a Scania technician. In the central region stretching in a broad band from east to west, you can find fully equipped workshops in Bloemfontein (the main branch), Kimberley, Upington, Klerksdorp, Harrismith and Port Elizabeth.
Scania also has a mobile support service, and no Scania farmer ever has to fear that he will lose his load of vegetables or that his cattle will suffer due to breakdowns on the road. Scania trucks are reliable, but in the event of a breakdown and if there is a crisis, Scania can even assist with a stand-in truck to move valuable loads. Now, with the additional service point in Klerksdorp, there can be even more assurance for farmers in the maize belt. You can harvest, the trucks will run!
Contact Scania SA at 011-6619600, Christopher Magson at 072-122-5705 or visit www.scania.co.za.