Whenever there are hundreds of people together in one place, safety is a concern. At the Agritech Show the organisers could rest assure – the safety of all involved were for the 5th consecutive year in the safe hands of Pre Secure.
You will not find many security companies where the two top managers are working side by side in the dust with their guards to control a car park for over 5 000 visitors, however this is exactly what we found when we turned up at the Agritech show in Chisamba.
Pre Secure security has a rich history in Zambia and has been operating since 1972. As they celebrate their 45th year, it’s clear to see that this well established company is being steered to new heights by an enthusiastic, new, young management team. I catch up with Josh, General Manager, as he does a kit inspection of one of his guards prior to deployment.
“Getting to know the business as best as possible from top to bottom is key for me,” he tells me.
“Security is a very labor intensive industry and getting to grips with the men and women on the ground is vital when it comes to shaping the future of the company. We do lots of events throughout Lusaka and by making sure I understand what issues we face on the ground helps us to continuously improve when planning the next.”
After studying in the UK, Josh worked in security in Zimbabwe before being appointed to take the reigns at Pre Secure in Lusaka.
“I’m trying to build a company that all our employees can be proud of. The welfare of the guys is important to me, especially in an industry where there is traditionally a distrust of management. I wouldn’t ask anything of them I wouldn’t do myself and it’s important for me that they understand that.
I make sure their pay is processed before that of management, we run ‘guard of the month’ awards and make sure they are all able to submit suggestions or complaints directly to me. With nearly 1 500 guards, it is a lot to go through and we can’t please every guard, but I have noticed a substantial difference in their attitudes now they realise the people at the top are listening.”
I left Josh to finish his checks and found George by his armed response vehicle directing traffic towards the far end of the field. George came out from the UK to run the alarms, response and technical department of the company.
“Being in the thick of it at events like this helps us understand what kind of service we actually deliver to our customers. It is very easy to talk about quality, anyone can do that. Delivering this quality is where the trick really lies. No amount of marketing will overcome a fundamentally bad service.
“I think this is where a lot of companies have fallen short in Zambia. Even those organisations whose management have been able to capture the key measurables of their business, often forget that stats only give you half the picture of what is going on at ground level. The leaders of labour intensive and client facing Zambian business need to put themselves in the position of the client to see exactly what it would be like to be on the receiving end of their service.”
He continues: “As a manager with the responsibility to change, implement and enforce procedures, you sometimes need to put yourself in the position of a recruit to figure out how he works, how you can best improve his working conditions and how you can get the most out of him. Most of the time this boils down to clear direction and site instructions.”
We take a break for a drink and a quick photo opportunity. What is clear from talking to Josh and George is that Pre Secure is taking a fresh approach in an industry that has become pretty stagnant in terms of adopting new techniques and ways of working. It seems to be working for them. Business has been strong throughout 2017 and with lots of new prospects on the horizon, this trend looks set to continue. I would recommend to other business leaders in Zambia to watch this company and what they are managing to achieve.
For me, it’s refreshing to see a company who are following through their promises and commitments with enthusiasm.
Services provided by Pre Secure:
- CCTV cameras
- Access control
Contact Josh Mallon at +260-960-344-356, send an email to email@example.com or visit www.presecure.co.zm to find out more about the solutions they offer.