Every user of Goscor equipment has the peace of mind that he will always enjoy all the back-up needed to keep his equipment running. After all, rock-solid back-up and support are the factors that separate Goscor from the rest.
This goes for all the business units of the Goscor Group, namely Bobcat Equipment South Africa, SANY, Goscor Cleaning Equipment (GCE), Goscor Earth Moving (GEM), Goscor Power Products (GPP), Goscor Lift Truck Company (GLTC), Goscor Access Solutions and Goscor Compressed Air Systems (GCAS.)
The Goscor Group focuses on high-quality, cost-effective and robust solutions to improve productivity and reduce costs.
“The key to our ongoing success in markets as diverse as agriculture, construction and materials handling is the value-add through our aftermarket service that we can offer customers,”GEM MD Barry Owen comments.
“This ensures maximum uptime of all equipment, adding significantly to productivity and cost-effectiveness.”
SANY and Bobcat, in particular, have 15 highly trained and experienced technicians nationwide. “They can be deployed across the entire group and its companies if need be to deal with any problems that our customers may encounter.”
GLTC Aftermarket Director Anthony Fouché agrees that strategic planning plays a vital role in guaranteeing uptime for customers, as this has a significant impact on productivity.
“Our key focus is to ensure that all customers have 100% support to keep their materials handling equipment (MHE) running.”
The company’s strategy in this regard is based on a regional approach, implementing robust contingency plans. Product support personnel, contract managers and technicians have been mobilised in external teams, ensuring the highest level of service for GLTC customers. “We have an extensive parts and spares department to ensure business continuity for our customers,” states Anthony.
“Our MHE is of the highest quality. Stringent quality inspection along with load testing before delivery to the customer minimises any downtime. This enhances the credibility and reliability of the brand,” he adds.
GCE MD Greg Venter states that the company has a full complement of technicians to offer service support and to ensure that all equipment is operational at all times, especially as cleaning and hygiene is a critical health and safety aspect for many companies.
All service vehicles are fully equipped with all major parts and consumables to service and repair machines on-site at any given moment.
“We know that uptime is of the utmost importance. Our promise is to ensure that we repair or replace machines on service plans within 48 hours of reported downtime,” Greg states.
GPP MD Mark Bester explains that the availability of complete products, in addition to spare parts, is critical for customers. In addition to its wide stockholding, GPP also maintains its supply chain through its extensive dealer set-up. “This ensures an uninterrupted, end-to-end service support for our customers.”
For more information on Goscor’s different units, go to their website at www.goscor.co.za or call 011-230-2600.